download-help

Download Instructions & Helpful Tips

Internet Speed – Many of our files are large due to their high audio and/or video quality, which means they may take several minutes to an hour or more to download. If you have slow Internet speed, it is recommended to visit an Internet café or similar, so your download doesn’t "time out" before it is complete.

Play vs. Download
When you click on the product link in your receipt email or your store account page), it will take you to the download page. There, you will have one of two options.

NOTE: The first option always applies to PDF files.

Option 1: On older products there will be links to access the media files. Your computer may be set up to automatically play the audio or video file rather than download and save it to your computer. If you download the file, you will be able to play it without being online. To do this, RIGHT-CLICK (or CONTROL-CLICK) on the link and choose “Save link (or target) as…” Make sure to notice where it is being saved on your computer or select something easy to find such as Desktop.

Option 2: On newer products, you will see an image of the product. Select either “Audio” or “Video” on the right side of the image, and it will activate the media player. If you wish to download the file to your computer, click on the downward-pointing arrow in the lower right corner, and select the folder you want to save it in.

Playing the File – Most systems use a default software program to play files, such as Windows Media Player, iTunes, etc. If you have problems playing an audio or video file, try the free VLC media player from http://www.videolan.org/. (Works on Macs, PCs and other platforms.)

IMPORTANT – iOS DEVICES (iPhone/iPad) – Please be aware that the Apple operating system (iOS) on iPhones and iPads does NOT permit file downloads.  Apple recommends that you first download the files to your computer, add them to your iTunes account, and then sync to iTunes on your iPhone or iPad. For further assistance on the Apple systems, please contact Apple customer service.

iOS 13 users: While playing audio or video files, if your iPhone / iPad goes into sleep or lock mode, it may cause the playback to stop. To avoid this, change your Auto Lock settings on your device to “Never” by following these instructions:

1.    Go to Settings on your iPhone or iPad.
2.    Scroll down and find Display & Brightness.
3.    Tap on Auto-Lock and set the period to “Never".

NOTE: Audio or video will also pause if you open another application while the media is playing. There is currently no way to change this function.


No Refunds – Due to the nature of digital data, we cannot refund audio, video or text download purchases. If you're having difficulties, please revisit the details above. As a last resort, you may send us an email and we’ll try to help you find the solution.