Frequently Asked Questions
Customer Service FAQ
We want you to be satisfied with every step of your shopping experience at the Crimson Circle Store. We hope the information below answers all of your questions, but if not, please send an email or call 303-601-9112
1. Data Security
Question: Does store.crimsoncircle.com use a secure Internet connection when I make a purchase?
Answer: Yes, your address and payment information (credit card numbers, etc.) is securely transmitted from your browser to our store servers using 128 Bit SSL encryption. You can tell by the https:// in the URL bar at the top your shopping cart window and by the padlock symbol located in your browser.
Question: Is the information you obtain kept private, or do you share your customer lists with others?
Answer: Crimson Circle will never sell, share or provide any information pertaining to its customers to anyone at any time. Period. Our goal is to provide a trusted environment to our customers and users. We will not jeopardize that trust by sharing your information in any way, not even with private individuals without your explicit consent.
3. Payment Options
Question: What form of payment do you accept?
Answer: Our online store accepts two types of payments:
- Credit cards, including VISA, MasterCard, Discover and American Express
When you place an order, the transaction is processed immediately through our secure e-store server. You will receive a receipt email right away.
Question: I don't have a credit card. Can I still order products or events?
Answer: If you don't have a credit card, PayPal is the other option (you will need to have a PayPal account). If you need assistance with payment options, please send an email with the following in the subject line: URGENT ORDER METHODS QUESTION. We will get back to you as quickly as possible (usually within 24 hours).
Domestic tax: Because our business is located in Colorado, residents of Colorado will be charged sales tax based on their county tax rate.
Question: If I need to talk with someone before I place an order, what do I do?
Answer: Send email with URGENT ORDER QUESTION in the subject line. Include your question, phone number and name, and we will respond as quickly as possible.
6. Order ConfirmationQuestion: Do I get a receipt or order acknowledgement after I place my order
Answer: Yes. Within minutes after submitting your order, you'll receive an e-mail order confirmation acknowledging that your order was successfully placed. This confirmation email will also include the download link (or Cloud Class access link), if applicable. When placing your order, please take care when filling out your e-mail address, to ensure this receipt gets to you. If you don't get a receipt right away, please check your spam or junk folder. If you still can’t find it, please send an email.