Frequently Asked Questions
Customer Service FAQ
We want you to be satisfied with every step of your shopping experience at The Crimson Circle Store, the online store of www.CrimsonCircle.com. We hope the information below answers all of your questions, but if not, please send an email or call 303-601-9112
1. Data Security
Question: Does store.crimsoncircle.com use a secure Internet connection when I make a purchase?
Answer: Yes, your address and payment information (credit card numbers, etc.) is securely transmitted from your browser to our store servers using 128 Bit SSL encryption. You can tell by the https:// in the URL bar at the top your shopping cart window and by the padlock symbol located in your browser.
Question: Is the information you obtain kept private, or do you sell your customer lists to other businesses?
Answer: store.crimsoncircle.com and/or www.crimsonCircle.com DO NOT sell or provide any information pertaining to its customers to anyone at anytime. Period. Our goal is to provide a trusting environment to our customers and registered users. We will not jeopardize that trust by sharing your information in any way.
3. Payment Options
Question: What form of payment do you accept?
Answer: Our online store accepts two types of payments:
- VISA, MasterCard, Discover and American Express credit cards
The transaction is processed immediately through our secure e-store server.
Question: I don't have a credit card. Can I still order products or events?
Answer: If you don't have a credit card you can pay using PayPal if you have a PayPal account. If you need any help with payment options, please send email with the following in the subject window: URGENT ORDER METHODS QUESTION. We will get back to you as quickly as possible (usually within 24 hours).
4. Sales Tax & International Customs
Domestic tax: Because our business is located in Colorado, residents of Colorado will be charged sales tax based on their county sales tax.
Customs Fees and VAT (value added tax): If there are customs and import duties, they must be paid by the recipient once the package reaches its destination country. These charges are your responsibility and will vary from country to country. We cannot determine what these fees will be. We recommend that you check with your local customs office or post office for details on how these charges are assessed and applied.
5. Before Ordering
Question: If I need to talk with someone before I place an order, what do I do?
Answer: send email with your question with URGENT ORDER QUESTION in the subject line. Include your question, phone number and name, and we will respond as quickly as possible.
6. Order Confirmation
Question: Do I get a receipt or order acknowledgement after I place my order?
Answer: Yes. Within minutes after submitting your order, you'll receive an e-mail order confirmation acknowledging that your order was successfully placed. This confirmation email will also include the download link, if applicable. When placing your order, please be sure to carefully fill out your e-mail address, to ensure this receipt gets to you. If you don't get a receipt, please send an email. We recommend printing out the email order confirmation for your records.