Download Instructions & Helpful Tips
Internet Speed – Many of our files are large due to their high audio and/or video quality, which means they may take several minutes to an hour or more to download. If you have slow Internet speed, it is recommended to visit an Internet café or similar, so your download doesn’t "time out" before it is complete.
Downloading Files – When you click on the product link in your receipt email or store account page, it will take you to the download page. There, you will have one of two options.
NOTE: The first option always applies to PDF files.
Option 1: On older products there will be links to access the media files. Your computer may be set up to automatically play the audio or video file rather than download and save it to your computer. If you download the file, you will be able to play it without being online. To do this, RIGHT-CLICK (or CONTROL-CLICK) on the link and choose “Save link (or target) as…” Make sure to notice where it is being saved on your computer or select something easy to find such as Desktop.
Option 2: On newer products, you will see an image of the product. Select either “Audio” or “Video” on the right side of the image, and it will activate the media player. If you wish to download the file to your computer, click on the downward-pointing arrow in the lower right corner, and select the folder you want to save it in.
Playing audio/video Files – Most systems use a default software program to play files, such as Windows Media Player, iTunes, etc. If you have problems playing an audio or video file, try the free VLC media player from http://www.videolan.org/. (Works on Macs, PCs and other platforms.)
IMPORTANT – iOS DEVICES (iPhone/iPad) – If your device is operating on iOS 14.1 or newer, you can download audio and video files directly to your device. Note that you must use the default Safari browser to do this. For further assistance on the Apple systems, please contact Apple customer service.
No Refunds – Due to the nature of digital data, we cannot refund audio, video or text download purchases. If you're having difficulties, please revisit the details above. As a last resort, you may send us an email and we’ll try to help you find the solution.