AudioHelp

Download Instructions & Helpful Hints

Internet Speed – Our audio and video files are large due to their high quality, which means they may take several minutes to an hour or more to download. If you have slow Internet speed, it is recommended to visit an Internet café or similar, so your download doesn’t "time out" before it is complete.

Play vs. Download – When you click on the download link (in the receipt email or your store account page), your computer may be set up to automatically play the media file rather than download and save it to your computer. If you download the file, you will be able to play it without being online.

Download to Mac or PC – To save a file to your computer, RIGHT-CLICK (or CONTROL-CLICK) on the download link, then choose the “Save link as…” option. Make sure to notice where it is being saved on your computer or select something easy to find such as Desktop.

Playing the File – Most systems use a default software program to play files, such as Windows Media Player, iTunes, etc. If you have problems playing an audio or video file, try the free VLC media player from http://www.videolan.org/. (Works on Macs, PCs and other platforms.)

iOS DEVICES (iPhone/iPad)BEFORE purchasing, you can play, but please be aware that the Apple operating system (iOS) on iPhones and iPads does NOT permit to download files directly.  Apple recommends that you first download the files to your Mac, upload the files to your iTunes account, and then sync to iTunes on your iPhone or iPad. For further assistance on the Apple systems, please contact Apple customer service.

iOS 13 users: While playing audio or video files, if your iPhone / iPad goes into sleep or lock mode, it may cause the playback to stop. To avoid this, change your Auto Lock settings on your device to “Never” by following these instructions:

1.    Go to Settings on your iPhone or iPad.
2.    Scroll down and find Display & Brightness.
3.    Tap on Auto-Lock and set the period to “Never".

NOTE: Audio or video will also pause if you open another application while the media is playing. There is currently no way to change this function.


No Refunds – Due to the nature of digital data, we cannot refund audio, video or text download purchases. If you're having difficulties, please revisit the details above. As a last resort, you may send us an email and we’ll try to help you find the solution.